- January 10, 2023
- Posted by: Elif Şengül
- Category: Salesforce Articles
Salesforce shared some predictions for the new year and we summarized those forecasts for you. You may find the original article here.
1) Technology Predictions
- Digital transformation will put the companies forward.
- Choosing automation will lead to do more with less.
- Developing business intimacy will help you to understand customers better.
- Adaptation to fast changing technology will keep you competitive.
- Composability will increase agility and innovation of businesses.
2) Sales and Service Predictions
- Investing in team selling and empowering the procedure with AI and automation will yield a profit.
- This will be the year of automation.
- Instinctive, successful and consistent relationships with the customers will help to gain them for a long time period.
- Customer Data Platform (CDP) will be the rising star of this year.
3) Disruptive Technologies Predictions
- Generative AI will enable high volume customization.
- Workplace culture will be experienced in the cloud.
- More people will understand data easily.
- VR Tech will bring loss.
4) What Will Businesses Prioritize
- Companies will continue to prioritize their climate commitments.
- Consumer data since it will be important, even be the next virtual currency for companies.
- Applying regulations for privacy and ethics to protect everyone.
You can find the original article here.