Salesforce Positioned as a Leader in Magic Quadrant Again

The global leader in CRM, today announced it has been named a Leader by Gartner Inc. in its 2020 Magic Quadrant for Digital Commerce for the fifth consecutive year.

“The shift to digital is more important than ever, and companies need a commerce platform that allows them to transform fast and scale in any region or channel,” said Adam Blitzer, EVP & GM, Marketing Cloud, Commerce Cloud and Community Cloud, Salesforce. “Salesforce Commerce Cloud empowers companies to innovate and scale quickly, address fast-changing consumer demands and deliver the most relevant commerce experience any time and anywhere.”

According to Gartner, “Digital commerce platforms are the core technology that enables customers to purchase goods and services through an interactive and self-service experience. The platform provides necessary information for customers to make their buy decisions and uses rules and data to present fully priced orders for payment.”

Salesforce was recognized for its ability to execute and completeness of vision.

Powering more than two billion shoppers every month, Commerce Cloud helps companies create seamless commerce experiences for consumer shoppers (B2C) and business buyers (B2B) across all channels—mobile, social, web and store. Businesses grow on Commerce Cloud because it’s a complete platform built for the entire connected customer journey with access to AI capabilities, a 360 degree view of every customer, the Salesforce partner ecosystem and more, driving faster time to value.

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