- February 13, 2020
- Posted by: Gülşah Özük Yüksel
- Category: Salesforce Articles
Here is the latest news from Salesforce:
“Customer experience expectations are on an upward trajectory, and the stakes are high for companies. In 2019, 84% of customers said the experience a company provides is as important as its products and services — up from 80% in 2018.
Standing at the doorstep of the new decade, let’s examine where these changes will take companies and their customers. Here is a look through several years of Salesforce’s original research to examine one of our favorite topics: what will be the 2020 CRM trends?”
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